Return Policy

Return Policy – GeekMax.us

At GeekMax.us, we want you to be satisfied with your purchase. Please read our return policy carefully before placing an order.


1. Eligibility for Returns

  • Only unopened and unused products are eligible for return within 30 days of delivery.

  • Used or opened products cannot be returned due to hygiene and safety reasons.


2. Defective or Damaged Products

If you receive a defective, damaged, or leaking product:

  • Contact us within 7 days of receiving your order.

  • Provide photos or videos if requested to verify the issue.

  • After confirmation, we will offer a free replacement or full refund.


3. Wrong Item Received

If you receive the wrong product:

  • Contact us within 7 days of delivery.

  • We will ship the correct item at no cost to you.


4. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Opened or used disposable vapes

  • Products without original packaging

  • Clearance or final sale items


5. Return Shipping

  • For defective or wrong items: return shipping is covered by GeekMax.us.

  • For unopened, non-defective returns: customers are responsible for return shipping costs.


6. Refunds

  • Once your return is approved, refunds will be issued to the original payment method.

  • Refund processing may take 3–7 business days depending on your bank.


7. Lost or Missing Packages

If your package is lost during delivery:

  • Contact us immediately.

  • After carrier verification, we will provide a replacement or full refund.


8. How to Initiate a Return

Please contact our support team with your order number and reason for return:

📧 Email: service@geekmax.us
📱 WhatsApp: +1 267 701 2605