Return Policy
Return Policy – GeekMax.us
At GeekMax.us, we want you to be satisfied with your purchase. Please read our return policy carefully before placing an order.
1. Eligibility for Returns
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Only unopened and unused products are eligible for return within 30 days of delivery.
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Used or opened products cannot be returned due to hygiene and safety reasons.
2. Defective or Damaged Products
If you receive a defective, damaged, or leaking product:
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Contact us within 7 days of receiving your order.
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Provide photos or videos if requested to verify the issue.
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After confirmation, we will offer a free replacement or full refund.
3. Wrong Item Received
If you receive the wrong product:
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Contact us within 7 days of delivery.
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We will ship the correct item at no cost to you.
4. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
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Opened or used disposable vapes
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Products without original packaging
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Clearance or final sale items
5. Return Shipping
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For defective or wrong items: return shipping is covered by GeekMax.us.
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For unopened, non-defective returns: customers are responsible for return shipping costs.
6. Refunds
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Once your return is approved, refunds will be issued to the original payment method.
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Refund processing may take 3–7 business days depending on your bank.
7. Lost or Missing Packages
If your package is lost during delivery:
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Contact us immediately.
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After carrier verification, we will provide a replacement or full refund.
8. How to Initiate a Return
Please contact our support team with your order number and reason for return:
📧 Email: service@geekmax.us
📱 WhatsApp: +1 267 701 2605